Where skill and dedication meet experience and foresight

When it comes to emergency response, one thing is clear: there is a significant difference between reacting and responding. Reactors operate in the moment. Responders perform through organization, communication, and lessons learned. Henkels & McCoy responds. Years of experience have taught us, as only experience can, that the ability to exceed a customer’s expectations when the stakes are highest begins well before the phone call is received. Truly effective responders incorporate best practices, anticipation, and planning into an approach that also recognizes the unique challenges inherent in each situation. The resultant "how to" philosophy has been Henkels & McCoy’s calling card for more than 85 years. We are historically the last crews released by clients when the emergency ends.

A hurricane in New England in 1938 established our emergency response credentials. While the storm was still blowing its way through the Northeast, Henkels & McCoy rallied, recruiting teams of linemen to send to the area. Just hours after the winds subsided, Henkels & McCoy crews rolled in to restore utility services.

Our long history is replete with specific examples of prompt, effective response to both local emergencies and major disasters in the most challenging settings, including :

• Hurricane Andrew
• Hurricane Iniki
• Louisiana and Arkansas Ice Storms of 1994
• Great New England/Canada Ice Storm of 1998
• Arizona Wildfires of 2002
• Hurricane Isabel
• Hurricane Charley
• Hurricane Katrina
• Hurricane Rita
• California Wildfires of 2007
• Hurricane Gustav
• Hurricane Ike

Truly effective responders also intuitively understand that emergencies do not discriminate between business hours and evenings, between weekdays and weekends. Personal assistance is no more than a phone call away and our customers know that they will reach someone who is authorized to take decisive, efficient, effective action. 24/7.

Henkels & McCoy responds.

Convoy photo courtesy of Chris Moore, The Item (Sumter, North Carolina)